Frequently asked questions

What do I need to purchase?

To be eligible to claim, individuals must purchase 1 of the following Lavazza products from a participating retailer during the purchase period:

  • Lavazza Deséa A Modo Mio Coffee Machine;
  • Lavazza Jolie&Milk A Modo Mio Coffee Machine;
  • Lavazza Jolie Plus A Modo Mio Coffee Machine; or
  • Lavazza A Modo Mio SMEG Machine

 

When is the purchase period?

The promotional period for purchases commences at 12:00am AEST on 10/11/2020 and ends at 11:59pm AEST on 03/01/2021.

 

When can I make a claim?

The claim period commences at 12:00am AEST on 10/11//2020 and ends at 11:59pm AEST on 08/01/2021.

 

What is a participating retailer?

A participating retailer includes any The Good Guys, Harvey Norman, JB Hi-Fi, Betta Electrical, Domayne, Joyce Mayne store in Australia, including each of their relevant Australian online stores, as well as Lavazza’s online store www.lavazza.com.au

 

How many times can I claim a Reward?

There is a limit of 1 claim per household in the promotion. 

 

How do I make a claim?

Visit www.lavazzapromo.com.au, follow the prompts to the claim form, input the requested details and upload a copy of the purchase receipt for the Participating Product and submit the fully completed claim form so that it is received during the Claim Period. Incomplete or indecipherable claims will be deemed invalid.

You must retain the original or a copy of your purchase receipt as proof of purchase. Failure to produce the proof of purchase when requested may result in invalidation of your claims and forfeiture of any right to a gift. Please ensure, the date of purchase, store name and promotional product purchases are clearly visible on your receipt.

 

I’ve lost my eligible receipt / I didn’t receive a receipt when I made my eligible purchase how can I enter this promotion?

It is your responsibility to request a receipt from a member of staff. You cannot enter the promotion without a valid receipt.

 

How do I know if my claim was successful?

You will be notified by email if your claim was successful.

 

What Reward will I receive?

Every valid claim received will be awarded the gift of a Dan Murphys eVoucher, as outlined in the below:

  • Lavazza Deséa A Modo Mio Coffee Machine = $40 Dan Murphys Voucher
  • Lavazza Jolie&Milk A Modo Mio Coffee Machine = $30 Dan Murphys Voucher
  • Lavazza Jolie Plus A Modo Mio Coffee Machine = $20 Dan Murphys Voucher
  • Lavazza A Modo Mio SMEG Machine = $40 Dan Murphys Voucher

 

How will I receive my Reward?

The Reward will be awarded in the form of a Dan Murphy’s electronic Voucher.

 

Why is the website not loading?

If the website doesn't load or some pages don't load, please clear your browser cache, and refresh the page. If the problem still persists, please try loading on a different device or contact us at [email protected]@lavazzapromo.com.au