FAQs

LAVAZZA FATHER’S DAY CASH BACK 2020 PROMOTION

FAQS

 

Who can enter the promotion?

This promotion is only open to Australian residents. Claimants under 18 years old must have parental/guardian approval to claim.

 

What do I need to purchase?

To be eligible to claim, individuals must purchase 1 of the following Lavazza products from a participating retailer during the purchase period:

  • Lavazza Deséa A Modo Mio Coffee Machine;
  • Lavazza Jolie&Milk A Modo Mio Coffee Machine; or
  • Lavazza Jolie Plus A Modo Mio Coffee Machine.

 

When is the purchase period?

The promotional period for purchases commences at 12:00am AEST on 05/08/2020 and ends at 11:59pm AEST on 08/09/2020.

 

When can I make a claim?

The claim period commences at 12:00am AEST on 05/08/2020 and ends at 11:59pm AEST on 15/09/2020.

 

What is a participating retailer?

A participating retailer includes any The Good Guys, Harvey Norman, JB Hi-Fi or Betta Electrical store in Australia, including each of their relevant Australian online stores, as well as Lavazza’s online store www.lavazza.com.au

 

How many times can I claim a Cash Back?

There is a limit of 1 claim per household in the promotion. 

 

How do I make a claim?

Visit www.lavazzapromo.com.au, follow the prompts to the claim form, input the requested details and upload a copy of the purchase receipt for the Participating Product and submit the fully completed claim form so that it is received during the Claim Period. Incomplete or indecipherable claims will be deemed invalid.

You must retain the original or a copy of your purchase receipt as proof of purchase. Failure to produce the proof of purchase when requested may result in invalidation of your claims and forfeiture of any right to a gift. Please ensure, the date of purchase, store name and promotional product purchases are clearly visible on your receipt.

 

I’ve lost my eligible receipt / I didn’t receive a receipt when I made my eligible purchase how can I enter this promotion?

It is your responsibility to request a receipt from a member of staff. You cannot enter the promotion without a valid receipt.

 

How do I know if my claim was successful?

You will be notified by email if your claim was successful.

 

How much Cash Back will I receive?

Every valid claim received will be awarded the gift of a cash back, as outlined in the below:

  • Lavazza Deséa A Modo Mio Coffee Machine = $50 Cash Back
  • Lavazza Jolie&Milk A Modo Mio Coffee Machine = $30 Cash Back
  • Lavazza Jolie Plus A Modo Mio Coffee Machine = $20 Cash Back

 

How will I receive my Cash Back?

The cash back will be awarded in the form of EFT to the bank details specified on the claim form or as a Mobile Mastercard, whichever you prefer. Cash back gifts are not transferable or exchangeable.

 

Why is the website not loading?

If the website doesn't load or some pages don't load, please clear your browser cache, and refresh the page. If the problem still persists, please try loading on a different device or Contact Us at [email protected]

 

How do I activate my Mobile Mastercard from Lavazza?

  1. You'll receive an SMS from ‘Vault’ with an activation code.
  2. Click the link in the text message and you'll be directed to your device's app store to install the Vault Payments app. (Or if you’ve previously installed the Vault Payments app, click the link and go to step 4.)
  3. Click the option to install and then open the Vault Payments app.
  4. When prompted enter your mobile number and the activation code from the SMS.
  5. Read and accept the Vault Payments Terms & Conditions.
  6. You'll then see your Lavazza Mobile Mastercard in the app, and you're ready to add it to your device wallet for in-store or online purchases.

 

How do I add my Mobile Mastercard to my device wallet?

First, enter your activation code to access your Mastercard in the Vault Payments app. Then you can press "Add card to wallet" in the app to add to Apple Pay, Google Pay or Samsung Pay. If your phone is paired with an Apple Watch, you can choose to add your card to the wallet on your phone, the wallet on your watch, or both.

 

How do I use my Mobile Mastercard for in-store purchases?

Once you've added your card to your Apple Pay, Google Pay or Samsung Pay wallet, you can use your phone to "tap and go" at contactless point of sale terminals (look for the Contactless, Apple Pay, Google Pay or Samsung Pay logo).

 

How do I use my Mobile Mastercard for online purchases?

Your Lavazza Mobile Mastercard is a digital Mastercard; you'll just need your card number, expiry date and CVC number. In the Vault Payments app, tap the card once to view your card number and expiry date. Tap twice to see the CVC number.

 

I can’t activate my card. What do I do now?

Please Contact Us at [email protected] and our team will investigate this for you.

 

I have more questions about my Mobile Mastercard and using the Vault app

Click here to learn more about the Vault app, and Mobile Mastercards, or contact [email protected] if you are having trouble using your Mobile Mastercard.